Refund policy

Canceling before shipment

You may cancel your order for a full refund before your sample collection kit ships. Submit your request through your PrecisionLife account or email customersupport@precisionlife.com with your order number. Please contact us promptly, as we cannot cancel an order once it has shipped.

After your kit ships

Your purchase becomes final and non-refundable when your sample collection kit ships, except for the sample-processing exception below.

For hygiene and contamination-control reasons, we cannot accept kits back for return, restocking or resale after shipment, even if they remain unopened. This does not affect sending your collected samples to the laboratory using the prepaid packaging provided.

If your samples cannot be processed

If the laboratory cannot successfully extract or process DNA:

1. We will process the backup swab supplied with your original kit at no additional charge.

2. If that swab also cannot be processed, we will provide a replacement kit free of charge, including delivery and prepaid sample-return postage.

3. If neither swab from the replacement kit can be processed successfully, we will refund the amount you paid for your purchase excluding our handling fee.

Damaged kits or delivery problems

If your kit arrives damaged, contains missing components or does not arrive, contact customersupport@precisionlife.com with your order number so we can investigate and help resolve the issue.

Receiving your refund

Approved refunds will be issued to your original payment method within 30 days. Your payment provider may require additional time to credit your account.

Contact us

For cancellation or refund assistance, use your PrecisionLife account or email customersupport@precisionlife.com.

This policy does not limit any rights or remedies available to you under applicable law.